Clarify your needs
Note what has changed, how long it has affected you and whether daily life, work, sleep or relationships are being disrupted.
Booking protection
Cancellation and refund policy
A consistent framework for client cancellations, professional cancellations, non-attendance and payment disputes.
Before the consultation
The applicable cancellation window and any non-refundable portion should be shown before checkout. Where mandatory consumer law grants stronger rights, those rights prevail.
Professional cancellation
When the professional cannot provide the booked service, the client may be offered rescheduling or an appropriate refund after payment reconciliation.
Technical problems
Document the time, connection attempts and communication. The platform reviews whether the service was substantially delivered before deciding rescheduling or refund eligibility.
Disputes and chargebacks
A payment dispute may place the related professional earnings on hold until the provider and platform complete their review.