{"id":17,"date":"2026-07-31T23:31:28","date_gmt":"2026-07-31T23:31:28","guid":{"rendered":"https:\/\/prji.org\/?page_id=17"},"modified":"2026-08-13T20:18:54","modified_gmt":"2026-08-13T20:18:54","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/prji.org\/index.php\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"
\n
\n\t\t\tHelp center<\/span><\/p>\n

Frequently asked questions<\/h1>\n

Clear answers about accounts, professionals, payments, privacy and online consultations.<\/p>\n<\/p><\/div>\n<\/section>\n

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\nDo I need a diagnosis before choosing a psychologist?<\/summary>\n

No. You may start by selecting what feels difficult, your preferred language and consultation format.<\/p>\n<\/details>\n

\nDoes PRJI diagnose or provide emergency care?<\/summary>\n

No. The platform provides information, discovery and service-management tools. Use local emergency services for immediate danger.<\/p>\n<\/details>\n

\nWhen does my client panel open?<\/summary>\n

It opens after a successful eligible payment and account verification.<\/p>\n<\/details>\n

\nWhen does a psychologist profile become public?<\/summary>\n

Membership payment opens the private panel. Public listing requires identity and qualification review.<\/p>\n<\/details>\n

\nWhere are payment details stored?<\/summary>\n

Sensitive card and bank information is collected by the configured payment provider, not entered into ordinary WordPress fields.<\/p>\n<\/details>\n

\nCan I cancel a consultation?<\/summary>\n

Cancellation eligibility depends on timing, professional availability and the policy displayed before checkout.<\/p>\n<\/details>\n<\/div>\n<\/section>\n

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\nWhich consultation format should I choose?<\/summary>\n

Written guidance may suit people who need time to organise their thoughts. Telephone consultation removes camera pressure. Video supports real-time visual communication. Expert panel review may be useful for complex questions where coordinated perspectives are appropriate.<\/p>\n<\/details>\n

\nDoes payment guarantee that a professional is suitable for me?<\/summary>\n

No. Payment secures the selected platform service. Suitability also depends on the professional\u2019s competence, scope, language, availability, jurisdictional position and your individual needs.<\/p>\n<\/details>\n

\nAre psychologists automatically approved after paying membership?<\/summary>\n

No. Payment can create the account and begin processing, but public visibility requires identity and qualification review. Additional evidence may be requested.<\/p>\n<\/details>\n

\nWhat information should I prepare before a consultation?<\/summary>\n

Prepare a concise description of the concern, when it began, important changes, current medication or medical issues where relevant, previous support, practical goals and any immediate safety concern.<\/p>\n<\/details>\n

\nWhat happens if I have a technical problem?<\/summary>\n

Record the time, device, connection attempt and any error message, then contact support using the email linked to the payment or account. The service record is reviewed before rescheduling or refund decisions.<\/p>\n<\/details>\n

\nCan PRJI help during an immediate crisis?<\/summary>\n

No. If there is imminent risk, suicidal intent, violence, severe confusion, sudden loss of function or another urgent medical concern, contact local emergency or crisis services immediately.<\/p>\n<\/details>\n

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Still deciding?<\/h2>\n

Compare prices, communication styles and practical differences side by side.<\/p>\n<\/div>\n

Compare All Options<\/a><\/div>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"

Help center Frequently asked questions Clear answers about accounts, professionals, payments, privacy and online consultations. Do I need a diagnosis before choosing a psychologist? No. You may start by selecting what feels difficult, your preferred language and consultation format. Does PRJI diagnose or provide emergency care? No. The platform provides information, discovery and service-management tools. […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_pg_hidden_news":"","_pg_seo_title":"","_pg_seo_description":"","_pg_tags":"","footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/prji.org\/index.php\/wp-json\/wp\/v2\/pages\/17","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/prji.org\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/prji.org\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/prji.org\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/prji.org\/index.php\/wp-json\/wp\/v2\/comments?post=17"}],"version-history":[{"count":3,"href":"https:\/\/prji.org\/index.php\/wp-json\/wp\/v2\/pages\/17\/revisions"}],"predecessor-version":[{"id":594,"href":"https:\/\/prji.org\/index.php\/wp-json\/wp\/v2\/pages\/17\/revisions\/594"}],"wp:attachment":[{"href":"https:\/\/prji.org\/index.php\/wp-json\/wp\/v2\/media?parent=17"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}