{"id":80,"date":"2026-08-01T01:43:12","date_gmt":"2026-08-01T01:43:12","guid":{"rendered":"https:\/\/prji.org\/?page_id=80"},"modified":"2026-08-13T19:55:38","modified_gmt":"2026-08-13T19:55:38","slug":"cancellation-refund-policy","status":"publish","type":"page","link":"https:\/\/prji.org\/index.php\/cancellation-refund-policy\/","title":{"rendered":"Cancellation and Refund Policy"},"content":{"rendered":"<section class=\"prji-page-hero\">\n<div class=\"prji-container\">\n\t\t\t<span class=\"prji-kicker\">Booking protection<\/span><\/p>\n<h1>Cancellation and refund policy<\/h1>\n<p>A consistent framework for client cancellations, professional cancellations, non-attendance and payment disputes.<\/p>\n<\/p><\/div>\n<\/section>\n<section class=\"prji-section\">\n<div class=\"prji-container prji-legal-copy\">\n<h2>Before the consultation<\/h2>\n<p>The applicable cancellation window and any non-refundable portion should be shown before checkout. Where mandatory consumer law grants stronger rights, those rights prevail.<\/p>\n<h2>Professional cancellation<\/h2>\n<p>When the professional cannot provide the booked service, the client may be offered rescheduling or an appropriate refund after payment reconciliation.<\/p>\n<h2>Technical problems<\/h2>\n<p>Document the time, connection attempts and communication. The platform reviews whether the service was substantially delivered before deciding rescheduling or refund eligibility.<\/p>\n<h2>Disputes and chargebacks<\/h2>\n<p>A payment dispute may place the related professional earnings on hold until the provider and platform complete their review.<\/p>\n<\/p><\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Booking protection Cancellation and refund policy A consistent framework for client cancellations, professional cancellations, non-attendance and payment disputes. Before the consultation The applicable cancellation window and any non-refundable portion should be shown before checkout. Where mandatory consumer law grants stronger rights, those rights prevail. Professional cancellation When the professional cannot provide the booked service, the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_pg_hidden_news":"","_pg_seo_title":"","_pg_seo_description":"","_pg_tags":"","footnotes":""},"class_list":["post-80","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/prji.org\/index.php\/wp-json\/wp\/v2\/pages\/80","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/prji.org\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/prji.org\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/prji.org\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/prji.org\/index.php\/wp-json\/wp\/v2\/comments?post=80"}],"version-history":[{"count":2,"href":"https:\/\/prji.org\/index.php\/wp-json\/wp\/v2\/pages\/80\/revisions"}],"predecessor-version":[{"id":579,"href":"https:\/\/prji.org\/index.php\/wp-json\/wp\/v2\/pages\/80\/revisions\/579"}],"wp:attachment":[{"href":"https:\/\/prji.org\/index.php\/wp-json\/wp\/v2\/media?parent=80"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}