Cancellation and refund policy

Before the consultation

The applicable cancellation window and any non-refundable portion should be shown before checkout. Where mandatory consumer law grants stronger rights, those rights prevail.

Professional cancellation

When the professional cannot provide the booked service, the client may be offered rescheduling or an appropriate refund after payment reconciliation.

Technical problems

Document the time, connection attempts and communication. The platform reviews whether the service was substantially delivered before deciding rescheduling or refund eligibility.

Disputes and chargebacks

A payment dispute may place the related professional earnings on hold until the provider and platform complete their review.